Reference

sanur999 Privacy Policy: What We Collect and Why

This Privacy Policy describes exactly what personal information sanur999 collects when you open an account, verify your phone number, or complete a deposit via DANA, OVO, GoPay or…

Account data protectedDANA, OVO, GoPay, QRIS wallet privacyPhone verification coveredClear data retention termsContact path for data requests
sanur999 sanur999 Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Personal Data

Live Chat — Data Queries Our live chat team is available around the clock.
Email — Formal Data Requests Send a written data request to our privacy email address.
Account Panel — Self-Service Access Log in, head to the Account Settings section and open the Privacy tab.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at sanur999

We have structured our data practices around clear retention rules and encrypted storage so that your account details — from your registered phone number in Jakarta or Surabaya…

Cookie Use

We use session cookies to keep you logged in during play and analytics cookies to understand which lobby sections you…

Data Retention

Account data is retained while your account remains active and for a defined period after closure, as required by applicable…

Account Security

Phone verification before account access ensures that only the registered number holder can log in.

Third-Party Sharing

We share only the minimum data required with payment processors handling QRIS, virtual account and bank transfer flows.

Your Data Rights

You may request a copy of the data we hold, ask us to correct inaccurate details or request deletion of…

Policy Updates

When this Privacy Policy changes materially, we post a notice inside the Account panel and send a brief SMS to…

Common Questions About the sanur999 Privacy Policy

Below are the questions we receive most often about data privacy, account information and how to exercise your rights on sanur999. Each answer is specific to how our platform operates for Indonesia where local law permits.

We collect your name, email address and phone number at registration. Phone verification is required before account access is granted. We also log device type and session timestamps to protect your account from unauthorised logins.

We record wallet reference IDs and transaction numbers to reconcile deposits and withdrawals. We do not store full wallet credentials. Payment data is encrypted and is only accessible to the finance team for dispute resolution.

Open a live chat session, select the Account & Privacy topic, and submit a data export request. Alternatively, email our privacy team with your registered phone number. We aim to process export requests within five business days.

Yes. All payment methods — including QRIS, virtual account and bank transfers via BCA, BRI, Mandiri or BNI — are covered. Transaction reference numbers are retained for audit purposes as required by rules that depend on local law.

You may request deletion of your account data where local law permits. Certain transaction records linked to payment processing must be retained for a defined audit period. Contact us via live chat or the privacy email to start the process.

We post a notice inside your Account panel and send an SMS to your registered number whenever the policy changes materially. The updated effective date is shown at the top of this page so you can track revisions easily.

We use session cookies for login continuity and analytics cookies to understand lobby navigation patterns. You can disable analytics cookies in your browser without losing account access. Session cookies are required for the platform to function correctly.